The requirements and recommendations below apply to mobile devices (smartphones and tablets) used to access SoftExpert Suite through a browser and to use the following apps:

• SoftExpert Suite
• SoftExpert Suite Classic
• SoftExpert Audit
• SoftExpert Document
• SoftExpert Maintenance
• SoftExpert Workflow

Official operating system support

Official app support covers the two most recent stable major versions of Android, iOS, and iPadOS released to the public. Beta or preview versions are not part of the official support.

The minimum operating system versions listed in the tables represent installation compatibility only. Using versions outside the official support is not recommended, and specific fixes for them are not guaranteed. The selected devices must be able to run an operating system version covered by this policy.

Requirements for Android devices

Requirements for iOS devices

Requirements for iPadOS devices

For the iPad Pro, the generation is determined by the screen size of the line.

Installation requirements may change in new app versions. Also check the compatibility information displayed in the respective store.

Environment version compatibility

Each app requires a minimum SoftExpert Suite environment version, as shown in the table:

The versions listed refer to the SoftExpert Suite environment, not to the app version installed on the device.

Some features may require more recent environment versions, in addition to the corresponding licenses and permissions.

Device characteristics and performance

Performance depends on the device characteristics, the available memory and storage, the volume of data used, and the connection conditions. Meeting the minimum requirements does not guarantee equivalent performance on all devices.

Processor frequency and the number of cores are configuration references and do not, by themselves, represent a performance guarantee.

For large-scale purchase or adoption, it is recommended to validate the chosen model beforehand in the organization's main usage flows. This validation must consider the legibility of and access to controls, including with the keyboard open and with the font and display settings used by the users.

Connection and environment access

For authentication and use of connected features, the device must have access to the SoftExpert Suite environment domain. The user must have an enabled account, with the licenses and permissions required for the operations performed.

The environment must be compatible with the app and provide the APIs and features required for it to work.

When the environment is restricted to the corporate network, the device must use the access methods required by the organization, such as corporate Wi-Fi or VPN.

Certificates and secure connection

Storage and offline operation

The internal storage listed corresponds to the total capacity of the device. Sufficient free space must also be kept for installation, updates, files, cache, and settings.

In the SoftExpert Audit, SoftExpert Document, SoftExpert Maintenance, and SoftExpert Workflow apps, this space is also used for the database, attachments, and offline information.

The features available offline can be used after the data is prepared and synchronized. A connection is required for authentication, synchronization, and file transfer.

The space required varies according to the number and size of the documents, attachments, and records used. Low-space warnings must be addressed to avoid operation failures.

Background synchronization

Running tasks and synchronizations in the background is subject to operating system restrictions, battery settings, and device management policies.

Execution at fixed intervals is not guaranteed. In some situations, it may be necessary to open the app and start or complete the synchronization with an available connection.

App features and permissions

Some features depend on device capabilities and on the permissions granted by the user, when requested:

Denying a permission may prevent the use of the corresponding feature. The availability of a feature in one app does not mean it is available in all the others.

Corporate device management policies may restrict the camera, files, notifications, location, background execution, and network access.

Browser access

To access SoftExpert Suite on mobile devices, the following browsers are recommended:

Preferably use the most recent stable version of the browser and keep the operating system up to date. JavaScript and cookies must be enabled for the application to work.

The device must be connected to the SoftExpert Suite environment. Network restrictions and browser settings may affect access and some features.

Display depends on the available screen area and on the device font and display settings. When necessary, use landscape mode to enlarge the viewing area of forms and tables.

The availability of features in the browser depends on the SoftExpert Suite version and on the compatibility of the content with mobile devices.

The minimum operating system compatibility listed for app installation is not a compatibility requirement for browser access.

Other recommendations

• Keep the apps and the browser up to date.
• Use a stable connection during authentication, synchronization, and file transfer.
• Keep free space available for updates and for storing the data used.
• Synchronize pending data before uninstalling the app, clearing its data, or replacing the device.
• Before large-scale adoption, validate the devices in the flows relevant to the organization, such as forms, camera, code reading, attachments, document viewing, and offline synchronization.